ISO 9001 (Quality Management Systems)

ISO 9001 is the International Standard for Quality Management Systems. All the requirements of ISO 9001 are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.

Key to the successful implementation of a Management System to the ISO 9001 Standard is the adoption of the process approach. The purpose of the process approach is to enhance an organization’s effectiveness and efficiency in achieving its defined objectives, including enhancing customer satisfaction by meeting customer requirements.

ISO 9001 specifies requirements for a quality management system when an organization:

a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and

b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

All the requirements of ISO 9001 are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.

Benefits of Quality Management Systems

• Provision of confidence to customers, and other interested parties, about the consistent performance of the organization
• Increased customer value
• Increased customer satisfaction
• Eliminate product and service defects
• Improved customer loyalty
• Repeat business
• Enhanced company reputation
• Increase customer base
• Increase revenue and market share
• Transparency of operations within the organization